Brand Name: Clespruce
Compatible Brand: APPLE
Type: Half-wrapped Case
Warranty and Returns7 Day Return Policy
We love what we do and we want you to love your items! Brand new unworn, with no visible wear, smell, or animal hair may be returned within 7 days after arrival for a full refund.
Please note all shipping costs are non-refundable and customers are responsible for return shipping.
Our policy lasts 7 days. If 7 days have gone by since your goods have been delivered, unfortunately, we can’t offer you a refund of any kind.
To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Once we receive returned packages they are inspected & will be processed within 3-6 business days. You will then be given a full refund or store credit of the amount of the item at the time of purchase. We are not responsible for any shipping costs, the customer is responsible for all shipping costs. Store credit will be emailed to the customer's email account that was created at checkout. Please note that all store credits will expire after a year! All denied returns or returns received after 30 days will be donated to charity.Out of stock
It is entirely possible that the items become out of stock during the order processing stage. In such situations, our Sales Department will contact the customer and offer specific solutions. Customers have the right to request a refund (covering the product value and the shipping fee) in the event of not receiving any email notification.
If you receive faulty or broken items:
1. Take pictures (below 2MB)of the item send it to Evofashla@gmail.com
2. We will review your case and resolve it within ONE business day.
Sizing & Fitting
If the item you receive does not fit:
We accept returns for refund or exchange.
Please NOTE: We provide accurate sizing information on each product page. Please choose your size based on our SIZE CHART.
If you ordered the wrong item or the wrong size:
We accept returns for refund or exchange. Please note that the customer is responsible for all shipping costs and these are non-refundable.
EvoFash LAdoes not supply prepaid return labels.
If you have received the wrong item:
1.Please take pictures (below 2MB)of the incorrect items, item code, and the packing information and send them to firstname.lastname@example.org
2.We will review your case and resolve it within two business days.
1.Please check the shipping information on your account. Sometimes your order is shipped as separate packages.
2. If you have received all of your packages but didn’t receive all of your items, please take pictures of the packing information and send them to our support center. We will be happy to help you resolve this issue.
The below Items are exempt from return:
underwear, swimwear, earrings, special categories items and discounted items.
Shipping and Handling
At SA Boutique Shop a.k.a Evofash, we value each and every single customer. Customer satisfaction is always our top priority.
We source our inventory from several fashion designers within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from. Due to the overseas location of our fulfillment center, please allow for up to 1-4 weeks for shipping and up to 2-5 weeks if the order is international.
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. Rest assured, any shipping delays will be communicated.
Postal deliveries: If you haven’t received your package based on the above estimates, Please kindly email us for any shipping issues.
We will provide a delivery deadline and then offer a solution.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
It can take a few days following order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
At EvoFash we process all packages from our warehouse and distribution centers.
Evofash may have to verify payment and order details before processing your order.
We kindly ask our customers to reply us as soon as possible to ensure a fast and smooth process.
After the receiving of your order, The processing time varies depending on the specific product with the average processing time approximately 2 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
Since we are working with an overseas fulfillment center please allow 4-7 days for your tracking number to be updated in their system once your shipping confirmation email is received.
Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time.
Orders with incorrect Addresses
Once your order has been submitted it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!
Duties and Taxes on packages
Due to the small stated value amounts entered by our fulfillment center it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control.
In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not responsible for such expenses under any circumstances.
Lost or Stolen Packages
PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.
ANY QUESTIONS? WE ARE HERE TO HELP!